FAQ

1. What are native plants, and why should I choose them for my garden?

Native plants are species that have naturally evolved and adapted to a specific region over time. They are well-suited to local climate conditions, soil, and wildlife. Choosing native plants for your garden benefits the environment by supporting pollinators, conserving water, and reducing the need for chemical fertilizers and pesticides. Plus, they tend to be more resilient and require less maintenance than non-native species.

 

2. Do you ship plants year-round?

Yes, we ship plants year-round, depending on their dormancy and growing seasons. However, availability can vary based on the time of year and the specific region. We’ll notify you during the ordering process if certain plants are out of season or if shipping might be delayed due to weather conditions.

3. Can I delay my ship date?

Yes! If you need to delay the shipment of your plants, simply leave a note during checkout, or contact us directly at hello@earthlynatives.com. We’ll gladly arrange for your order to be shipped at a more convenient time.

5. What should I do when my plants arrive?

Upon arrival, carefully unpack your plants and inspect them for any signs of stress from shipping. We recommend planting them as soon as possible, following the planting and care instructions that come with your order. If you can’t plant them right away, be sure to keep the roots moist and store the plants in a cool, shaded area until you're ready to plant.

6. What is your shipping process like?

Our plants are shipped directly from our growers to ensure they spend minimal time in transit. We package them carefully to protect them during shipping and use UPS as our shipping partner. You’ll receive tracking information once your order has shipped, so you can monitor its arrival.

7. What if my plants arrive damaged or unhealthy?

Customer satisfaction is our top priority. If your plants arrive damaged or appear unhealthy, please contact us at hello@earthlynatives.com within 48 hours of delivery with a photo of the plants. We’ll work with you to resolve the issue, whether that means replacing the plants or providing a refund.

8. Do you offer guidance on planting and care?

Yes! Each plant order comes with detailed care instructions tailored to the specific species. Additionally, our website features a wealth of resources on native plant care, from planting guides to seasonal maintenance tips. If you need further assistance, our knowledgeable team is happy to answer any questions you may have.